TrackPulse: Call Center & Web Chat Configuration
First impressions are key to any successful relationship. That's why it is important that agents and managers are putting their best foot forward when connecting with potential guests. Setting up a succinct and helpful call tree, or making sure that webchat topics are easy to pick between, will help conversations go as well as possible. After the phone calls wrap up, managers can review how it went and provide feedback to the agents for continuous improvement. Follow along in the videos, download the PDF guides, and be sure to take the brief quizzes included in each lesson to ensure a mastery of the different TrackPulse settings available.
Course•By Track Onboarding
