TRACK PULSE - Agent Certification
Everything you need to know about answering and disposition of calls, view/processing emails, responding to texts and answering chats appropriately.
Your Instructor
Hello everyone! My job here at Track is to ensure your team is well-equipped to fully utilize our CRM. Whether you're taking calls, booking reservations, or managing agents, we want to ensure Track is the best software for you. As an Implementation Specialist, I love teaching our clients how to setup and use the system as best they can. Seeing the light bulbs go off when an agent understands something, or when a manager scores their first call, really make the experience worth all the hard work. Good luck learning the system!
Course Curriculum
Agent Training - Introduction
Available in
days
days
after you enroll
TRACK Training - Agent Dashboard
Available in
days
days
after you enroll
Agent Training - Additional Functions
Available in
days
days
after you enroll
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.