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TrackPulse: Call Center & Web Chat Configuration
Call Center Configuration
Pulse Preferences (3:50)
Numbers (2:53)
Emergency Routing (0:41)
Verified Caller IDs (0:45)
Default Audio Files
Call Plans (2:25)
Menus (1:19)
Queues (7:03)
Queue Groups (0:23)
Voicemail Boxes (2:16)
Directory Numbers (1:34)
Agents (3:27)
Shared Destinations (0:50)
Agent Statuses (1:52)
Conversation Results (1:34)
Web Chat Configuration
Chat Preferences (0:25)
Chat Topics (0:47)
Widget Configuration (1:34)
Web Chat Demo (4:18)
Results Tracking
Goals (2:38)
Coaching Topics (0:57)
Call Score Templates (1:16)
Performance Monitoring (20:43)
Verified Caller IDs
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