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Agent Dashboard Training

The Basics of the TRACK Pulse Agent Dashboard

This course will take you through a typical Agent Dashboard Training session. We will go through all of the basics within the Dashboard:

-Logging in

-Setting your Destination

-Agent Statuses

-Navigating the Dashboard

-Inbound and Outbound Calls

-Creating Leads


Your Instructor


Mike Ricci
Mike Ricci

Spring training never ends, and learning never stops under the guidance of Mike. Always pushing the envelope in making the most of agents, managers, and leaders. Mike has trained hundreds of agents to be the best.


Class Curriculum


  Making Outbound Calls
Available in days
days after you enroll
  Taking Inbound Calls
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!